FAQs on Domain Name Transfer
Q) How do I transfer my domain name to
Active-Domain from another registrar?
A) Click here
for our transfer procedures and requirements.
Q) I have just made payment for my transfer
order, what should I do next?
We will send you a verification email to the
email address listed as the Administrative
Contact of your domain, to confirm that you are
the legitimate person to transfer the domain.
You must reply to this email which will contain
a verification code before we will submit your
transfer request. Please
if you do not receive our verification email
within 48 hours.
Q) Is there a fee for transferring a domain name
A) Yes, it will be the same fee as if you
were registering a new name. However, your
domain name will also be extended for another
year, on top of the existing valid period you
have. For example, if your existing domain has
six more months to expiry, the expiry date will
extend to 1 year and 6 months later when it is
transferred to us.
Q) Once I transfer my name to you, does my time
of renewal change?
A) Yes, it simply adds one more year to the
time you have left on your original
Q) When should I initiate the
transfer process before my domain expire?
A) We recommend that you begin the
transfer process by sending us your transfer
order at least 2 months before your domain
expiry. This is to avoid any unforeseen
complication or delay during the transfer
process. Do not try to wait until the last week
before your domain expire as it creates
unnecessary risk for your domain.
Q) How long will it take to transfer
my domain to Active-Domain?
A) If your domain has met all the
necessary requirements, it can take as short as
3 business days for the transfer to complete.
However, this is not a guarantee that it will
happen to your domain transfer all the time. It
also depends very much on your registrar's
response to our transfer request. If they failed
to respond or delayed the process it will be
something beyond our control.
Q) If I transfer my name to Active-Domain, does
the Whois information stay the same?
No, the Whois information will need to be
re-entered, because this information is not
transferred. However, the name server
information will remain the same. In the case of
multiple domains transfer, your domain contact
information for those domains that are
transferred earlier may be filled in with our
company's information. This is done
automatically by our server and it is only
temporary. The contact information will be
updated to the information provided by you when
all the domains are transferred.
Q) Under what circumstances will my
domain transfer be rejected?
A) There are a few very important
conditions that must be met in order for your
transfer request to be approved by your
Your domain is required to be with the
current registrar for at least 60 days. If you
have just registered or transferred your domain
within the last 60 days, your transfer request
will not be accepted.
Your domain cannot have an expired status.
You are no longer the legitimate owner of your
domain once it is expired. You must renew your
domain with your registrar before sending us
your transfer order.
Your domain's Administrative Contact
information must be valid or updated. You must
be the person listed in the admin contact of
your domain and the email address listed in the
admin contact must be valid or updated.
You need to reply to our verification email
before we will submit your transfer request.
You must reply to your registrar's confirmation
48 hours. Your registrar will send you a
confirmation email to confirm your intention to
transfer your domain. It will be sent to the
email address listed as the Administrative
Contact of your domain. Your transfer request
will be rejected by your registrar if you fail
to reply to their email promptly.
DO NOT send us your transfer order if
your domain do not meet the first 3 conditions.
Your transfer request will certainly fail if
either of these 3 conditions are not met.
Q) Why is my domain still not
transferred after more than 10 business days?
A) The most common reason for a delayed
domain transfer is caused by your failure to
respond to your current registrar's confirmation
email. If you do not reply to this email within
48 hours, your transfer request will be
rejected. The problem is, sometimes it's very
difficult to understand the instructions in the
confirmation email. You need to read it
carefully and reply appropriate to the
Q) What happened if my transfer is
rejected or delayed?
A) We can re-submit the transfer request
for you after you have carried out necessary
actions such as contacting your registrar to
request for the release of your domain, update
the email address for the Admin contact of your
domain, or provide us the correct admin contact
information. We may cancel the transfer order if
our repeated attempts to transfer your domain is
still not successful.
Q) What should I do if my domain has
expired but it is still not transferred?
A) This often happens when you try to
transfer your domain within the last few days of
your domain's expiry. The normal transfer
process will take about 5-7 business days to
complete so your domain may have expired before
it is transferred. In such cases, you will have
to renew your domain with your registrar before
we can re-submit the transfer request for you
again. Our advice is, do not wait till last
minute before sending us your transfer order.
Q) I have received the confirmation
email from my registrar but I failed to reply on
A) If you missed the 48 hours timeframe
given by your registrar to reply to their
confirmation email, your transfer request will
be rejected by them. You can try to contact them
and request that they accept your late reply.
However, in most cases they will require you to
re-submit the transfer request again. Please
inform us when such situation occur.
Q) Is there a charge by Active-Domain if I
decide to transfer away to another registrar at
a later date?
A) No, we do not charge you to move away
from us. However, you will have to submit the
transfer request to your new registrar.
Furthermore, you must send us a request to
unlock your domain name or the transfer will not
be successful. Your new registrar will also have
to update you on the status of the transfer. We
do not process domains that are transferring
away from us.
Q) My web hosting company asked me to transfer
my domain to them, what should I do?
A) There's a big difference between
transferring a domain versus transferring a
nameserver. The first case refers to
transferring your domain to your web host and
letting them become your domain registrar. This
is not a necessity. If your web host insists
then it is questionable about their intent. They
might be coercing you to accept them as your
registrar and charge you a much higher domain
price. In most situation, what they are asking
you to do is to transfer your domain to their
DNS servers. You can find out about how to
change your DNS server by
Q) My domain name has
just expired but when I try to register it as a
new name, it says that the domain is not
available. How can I register my domain again?
A) Typically, most registrar will hold on
to their expired domain for some time. They may
keep them for as long as 90 days. You can only
register your expired domain again after it has
been released by your registrar. The problem is,
you can't tell when this will take place since
each registrar has it's own policy on this.
We have provided the Domain Watch service for
the purpose of monitoring the status of your
expired domain. It will notify us as soon as
your domain is released for registration again.
contact us if you are interested in the
Domain Watch service.