FAQs on DNS Name Server
Q) What is a DNS name server?
A) A domain name server is similar to a phone book. It
tells the Internet programs (e.g. web browsers) where to go by
translating the domain name into an Internet (IP) address. Every
Internet Service Provider (ISP) has its own DNS servers. You need at
least 2 DNS server names to specify who is hosting your domain or
web site. You can find out the address of your DNS servers if you
are hosting your web site with a web hosting company.
Q) Where do I get information about the DNS server for my web site?
A) Typically, you will get the DNS information from your
web hosting company. The DNS information consists of letters and/or
digits separated by periods (.). Example: NS1.ABAC.COM
Q) How do I get to the page to change the name servers for my domain
A) Click on the word “Manage Domain” on the left column
of this page or go to
https://domainpanel.com. Type in your domain name and
password. Click on the word Nameservers
under the View/Modify
section. After changes have been made, click on
Modify button at the bottom of
the page. You may also click here to see how to change the
DNS server information for your domain.
Q) Can I use other name servers besides those supplied by
A) Yes, you can use any name servers that you like, as
long as they are already known to Verisign Global Registry.
Q) When I try to change my name servers, there is an error, why is
A) The name servers might not be registered at the
Registry, or you have entered the address of your name servers
incorrectly. Please do not use the IP address of your name servers
when you change the name server information of your domain in our
Domain Manager. Use the hostname (eg. ns1.nameserver.com) of your
name servers instead.
Q) How do I get to the page to modify or update my domain contact
A) You need to log in to the Domain Manager (https://domainpanel.com), click on
link under the View/Modify
section to change any of your domain contact information.
Q) I transferred my domain to your name
servers today but my site is not coming up, why?
A) Moving a domain name can take a couple of days. First, the
central registry has to update their databases and over the weekends
they can be a bit slow. This can take up to a day sometimes. Besides
that, each and every ISP has to cache the new registry database and
this can take a few days, although normally 1-2. Normally, a local
ISP will only update their name servers once per day so even if
Whois shows your DNS information updated, your local ISP may still
be using yesterday's database. This always clears up after 1-2 days.
The good thing is that it's usually only the domain name owner that
will experience the caching delay. Normal site visitors that haven't
visited your website recently will not have cached the old DNS
information and will be able to get to your site even though you may